Manage AI credits
AI credits are the virtual currency for AI-powered features. AI usage across users and service accounts is charged against the organization's shared pool of AI credits. You can set a monthly credit limit for each user or service account and change it at any time.
Set AI credit limits
You can set a custom monthly AI credit limit for any user or service account with AI access. A custom limit overrides the default limit set on the AI settings page. You can adjust the limit or reset it to the default at any time.
You can change the limit for multiple users or service accounts at once. This is useful when, for example, several users or service accounts have reached or are close to their limits, and you need to update them simultaneously.
Set a credit limit
In the sidebar, under AI governance, select Access.
If you don't see this page, or the controls on this page are inactive, your role doesn't have the necessary permissions.
Select the Users or Service accounts tab and search for a user or service account either by scrolling through the list or using the search field at the top of the table.
In the corresponding row, click the value in the Credit limit column.
To change the credit limit for multiple users or service accounts, select them using checkboxes in the User or Service accounts column and click Change credit limit on the toolbar below the table.
In the dialog, specify a limit in the AI credits per month field.
Click Save limit.
A success message appears in the lower right corner.
Reset a credit limit to default
In the sidebar, under AI governance, select Access.
If you don't see this page, or the controls on this page are inactive, your role doesn't have the necessary permissions.
Select the Users or Service accounts tab and search for a user or service account either by scrolling through the list or using the search field at the top of the table.
In the corresponding row, click the value in the Credit limit column.
To change the credit limit for multiple users or service accounts, select them using checkboxes in the User or Service accounts column and click Change credit limit on the toolbar below the table.
In the dialog, click Reset to default.
A success message appears in the lower right corner.
Monitor AI credit usage
The AI access page shows current monthly AI credit usage for users and service accounts in your organization. You can check how many AI credits they spent this month and how many AI credits remain available.
View available AI credits for the organization
In the sidebar, under AI governance, select Access.
If you don't see this page, your role doesn't have the necessary permissions.
Review the value in the AI credits available information card at the top of the page.
This value shows the total number of AI credits available across all sources in your organization.
View current AI credit usage
In the sidebar, under AI governance, select Access.
If you don't see this page, your role doesn't have the necessary permissions.
Select the Users or Service accounts tab and search for a user or service account either by scrolling through the list or using the search field at the top of the table.
Review the value in the Balance used column in the table.
This value shows the percentage of AI credits of the monthly credit limit that was consumed this month.
Access the AI credit usage report
In the sidebar, under AI governance, select Access.
If you don't see this page, your role doesn't have the necessary permissions.
In the AI credits available information card, click Usage report.
Review the data on the AI credits consumption page. For details, see AI credits consumption.
When one or more users or service accounts have reached or are close to their AI credit limit (Balance used is 80% or higher), the Users with AI access or Service accounts with AI access information card display the number of those users or service accounts, along with the Users almost out of AI credits or Service accounts almost out of AI credits link to view them.
Identify users or service accounts running low on AI credits
In the sidebar, under AI governance, select Access.
If you don't see this page, or the controls on this page are inactive, your role doesn't have the necessary permissions.
Select the Users or Service accounts tab.
In the Users with AI access or Service accounts with AI access information card at the top of the page, click Users almost out of AI credits or Service accounts almost out of AI credits correspondingly.
Users or service accounts that have reached or are close to their credit limit are selected in the table. If needed, you can change or reset their limits using the toolbar below the table.
Buy AI credits
You can buy AI credits for your organization when the current pool is running low. These are prepaid credits that you pay for upfront and receive immediately. They are available as one-time prepaid packs in various sizes.
Credits from license bundles (All Products Pack, dotUltimate) are granted automatically when those licenses are purchased or renewed.
In the sidebar, under AI governance, select Access.
If you don't see this page, or the controls on this page are inactive, your role doesn't have the necessary permissions.
In the AI credits available information card, click
.Pass eStore Identification and proceed to checkout.
On the checkout page, specify the number of AI credits you want to buy in the Quantity field.
Provide other required information and submit your order.
After the purchase is processed, the updated number of AI credits appears in the AI credits available information card.