YouTrack Cloud 2024.2 Help

YouTrack Cloud Database Backups

Like the self-hosted version, YouTrack Cloud uses its own in-process database.

With a hosted instance, you cannot change the database location or restore your instance from a backup file. These operations are performed by the JetBrains YouTrack team. In the unlikely event that you need to restore your database from a backup, contact YouTrack support.

For each YouTrack Cloud instance, we automatically create and store the following database backups:






Stores a snapshot of the database for a specific day. When a new backup is created, the backup that is more than one week old is deleted.



One of the daily snapshots that was taken towards the end of the calendar week. When a new backup is created at the end of the week, the oldest weekly backup in the set is deleted.



One of the daily snapshots that was taken towards the end of the calendar month. When a new backup is added to this set at the end of the month, the oldest monthly backup in the set is deleted.

Backups are created for each instance separately. This is an automated process that creates a backup for one instance then moves on to the next. As such, these instances are not backed up at a fixed time each day. If you find yourself in a situation where you want to restore your instance from a backup, the YouTrack support team can tell you which points in time can be restored to.

Database Export

In addition to an automatic backup, which is configured and maintained by the YouTrack team, you can create a backup copy of your database and download the archive to your local machine. Use this option when you want to import the data to a self-hosted YouTrack installation or for troubleshooting.

For more information, see Database Export.

Backup Policy for Inactive Instances

When your YouTrack license or subscription expires, your instance is considered inactive. Inactive instances are scheduled for deletion after a predefined period of time. For details, see Automatic Deletion of Inactive Instances.

When an instance is deleted automatically, we retain a backup copy of the database for up to six months. During this time, we can restore the data to another active instance or send a copy of the latest backup files upon request. After six months, we delete the backup. It is no longer possible to restore the instance using our copy of the database.

Last modified: 19 June 2024